Adhering to the spirit of "striving for the ultimate quality of products and services", Poly Property has upgraded the brand development concept of "Poly, My Hometown" into "The Essence of Truth and Beauty Defines My Home " to better shoulder the mission, increase brand value, convey product spirit downwards, and improve customer satisfaction. We endeavor to build a brand ecosystem with excellent competitiveness.
To consolidate the product value, so as to better serve customers and meet the real living needs of homeowners. Strictly controlling quality of products, we have developed technical modules and guidance standards to ensure high quality of projects.
We upgraded the product system again according to new market trends and customer demands to further improve product competitiveness, and formed five major product series, i.e., the JIADI Series, YU Series, FU Series, YIN Series, ONE Series, to provide each type of customers with an exclusive beautiful lifestyle.
Rare, precious and glorious products collected
Irreplaceable products created based on rare urban resources. Customized for a minority of people, highlighting their extraordinary identity and taste.
High-standard masterpieces of art
Perfectly customized products up to international standards, reflecting the charm of the times. Lead the high quality of urban life, showing the ultimate style.
Masterpieces with the strong rhyme
Reflect urban spirit and culture through meticulous design. Embody the Eastern humanistic spirit and contemporary expression.
Works created from inspirations
Full of strong living atmosphere, witnessing the passage of time. Warm and stylish high-quality residences with the warmth of home.
Masterpieces of landscape style
Livable homes with unique natural resources. Vitality of life endowed by abundant natural resources.
By introducing advanced intelligent equipment and comprehensively improving the public systems, Poly Property is committed to creating smart homes and communities, and further optimizing the smart living experience with high quality, high standards, high technology and high grade.
In Shenzhen Poly Vibe Centro, Poly New Dream, Poly Urban Cultural Bay, Poly Jade Apartments and other projects, it has innovatively built smart communities (smart travel, intelligent security, smart facilities and smart services), shared communities, green communities, worry-free communities and indoor value-added communities. On this basis, homelike experience communities are also built.
In creative model houses, smart home improvement items are introduced, including smart central control scre
Poly Property adopts the visual intercom and smart central control system for the Shandong Poly Crown project. The indoor 10.1-inch central control screen is not only an indoor visual intercom, but also a smart control terminal for the entire house, which has the voice recognition function and can achieve voice control of all smart devices in the house.
A smart lighting system is introduced for the project, which can switch on/off different lights according to the scene modes, thus being able t
Adhering to the customer value strategy, we are committed to providing professional, warm and efficient services, and creating a better life together with our customers.
Always putting quality first and adhering to the service philosophy of "Making Life Even Better", Poly Property Management has formed a service mode of combining "people + things + time" and having the features of "space + time". By using the intelligent technology, we strive to establish an all-round service system that is safe and reassuring. In 2023, Poly Property Management and Poly (Hong Kong) Property Management were certified by the ISO 9001 quality management system.
Poly Property Management always provides high-end, high-quality customized services to customers around the clock.
We deeply explore the personalized needs of homeowners and customers for quality life according to their characteristics, including basic necessities of life, and other needs of parenting, health preservation, and social interaction. On this basis, we hope to offer customized services and on-demand excellent experience.
We provide special delivery services for homeowners accepting their houses. Specifically, we hold a small, concise and grand key handover ceremony for each homeowner welcoming their new abode.
Comprehensive service: 24-hour service in each of 365 days, quick response in 30 minutes, and always valuing customer safety. We provide the exclusive housekeeper service according to customers’ needs, always paying attention to what they need and think about, to bring them a perfect experience.
Poly Business and Tourism is a hotel management platform under the Group, which is responsible for the operation and management of self-operated hotel projects and entrusted management and development of new projects.
Poly Business and Tourism is committed to perfecting the customer experience throughout the life cycle mainly through customer information management, customer relationship management and maintenance, customer satisfaction surveys, etc. Poly Business and Tourism makes action plans according to customer complaints, and continuously enhances hotel service management to provide a homelike experience to every guest.
Poly Business and Tourism is a hotel management platform under the Group, which is responsible for the operation and management of self-operated hotel projects and entrusted management and development of new projects.
Poly Business and Tourism is committed to perfecting the customer experience throughout the life cycle mainly through customer information management, customer relationship management and maintenance, customer satisfaction surveys, etc. Poly Business and Tourism makes action plans according to customer complaints, and continuously enhances hotel service management to provide a homelike experience to every guest.
Actively safeguarding customer rights in all aspects, we are committed to offering a safe and reliable service experience to customers through strict privacy protection, efficient complaint handling, and compliant marketing.
Poly Property continued customer satisfaction surveys. The Group increased the overall satisfaction by 12% compared to 2022. Each region enhances the stickiness of homeowners through community renewal and value-added maintenance, improving the overall customer satisfaction.
We have established multiple channels for customer communication and the complaint mechanism, including the 400 hotline, WeChat official account, customer service, butler service corporate WeChat account, home repair, etc. In 2023, the Group‘s 400 hotline team was upgraded to efficiently respond to the homeowners’ requests for incident handling and repair at all stages. They provide services for 10 hours each day, hoping to offer more systematic and comprehensive services for customers. During 2023, the Group’s customer complaint handling rate was 98%.
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